EN BICI POR FRANCIA SAS, owner of the Colombia Bike Tours.cc brand (“Colombia Bike Tours”, “we” or “us”) is committed to protecting and respecting your privacy and complying with all relevant Data Protection Legislation. In this Policy, “Data Protection Legislation” means all applicable legislation that relates to the protection of individuals with regard to the processing of personal data, including the General Data Protection Regulation (EU) 2016/679. We protect any personal data you provide us and make sure it is stored securely.
This policy (and any other document mentioned in it) establishes the basis on which the personal data that we collect from you, or that you provide us, will be processed by us when you visit our website: www.colombiabiketours.cc (” website”)
The information we collect
We collect any information you provide to us through our website, emails, telephone, text messages, letters, online and offline forms, an online inquiry form, and subscription to our newsletters. This information that you provide to us may include your name, address, email address and telephone number. It can also include personal data such as age, date of birth, family information, and dietary requirements, among others.
Please note that we do not store any financially relevant information such as credit card numbers.
We may also collect the emergency contact details that have been provided for the purposes of your booking and travel.
How we may use this information
We may use this information to provide you with information, products and services that you request from us or that you have requested to receive through communication preferences or newsletter and mail subscriptions.
This is also relevant for internal use to keep records of all our reservations and audit purposes. We use email addresses to send you newsletters about any interesting information. Your information will also be used to enable us to respond to any of your comments and inquiries, as well as notify you of any changes that are relevant to us. We will contact you by phone or email unless you request otherwise.
You have consented to the use of your personal information when you subscribe to my mailing list using the online form. You can change your mind at any time and unsubscribe using the links in our newsletters or by sending us an email to [email protected]
Disclosure of your information
We may share your personal information with selected third parties with whom we work and act as our partners, such as hotels, transfer companies, bike rental services, and restaurants.
We will never transmit excessive information and we will always send only what is necessary to execute your reservation on your behalf.
We may also share with Google Analytics and search engine providers that help us improve and optimize our website.
We will never misuse or sell your data to anyone. You can unsubscribe using the links in our newsletters or by sending us an email to [email protected] You also have the right to request a copy of any personal data that we have, request access, delete, object to processing, restriction of processing, transfer to another party and withdraw your consent to the processing of your personal information. In these circumstances, please contact us at [email protected].
Storage of your personal data
Initially stored in Colombia, the data we collect from you may be transferred to and stored at a destination within the European Economic Area (“EEA”). It may also be processed by personnel operating within the EEA who work for us or for one of our suppliers. Such personnel may participate, among other things, in the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storage or processing.
Certain countries require advanced passenger information (“API”) upon arrival / departure / around time of travel. This includes details like your name, passport details, visa information, nationality, transit and destination details. Transport companies are obliged to transmit this information by law and data entry is requested at the time of booking. To comply with this regulation, we pass the relevant information to the transport companies that transmit the information to the relevant authorities.